Hypercore Servers

Premium Dell Hardware

Digital Pacific invests heavily into best-of-breed infrastructure. Utilising Dell Rackmount Servers and Blades, we prefer to utilise proven technology which has been responsible for the high level of reliability we have sustained for the last 19 years. Our hardware harmony means we manage and maintain our Dedicated Server infrastructure and hardware using the Dell OMSA and DRAC (Dell Remote Access Controller) systems. This software alerts us to issues with hardware before it fails allowing us to act quickly and replace it before the server becomes unresponsive. We allow customers who have dedicated servers with us to take advantage of some of these tools as well such as the DRACs.

Data Centre

The default choice for deployment is APDC in Sydney Australia, and redundant infrastructure services in other locations. Sydney is the largest corporate and financial centre in Australia and is also the major interconnection point for international traffic traversing to and from Australia.

Each data centre operates N+1 across all critical infrastructure with regular testing and maintenance.

• N+1 Redundant UPS power
• N+1 Backup generators
• N+1 Cooling infrastructure
• Regular testing and maintenance
• Diverse fibre entry points to each location
• Fire detection and suppression systems
• PCI DSS Compliance
• Intrusion detection and access control
• 24/7 environmental monitoring

Network

We utilise carrier grade equipment from Juniper Networks and Cisco from the borders of our network down to the server access layer. Connecting servers out to the internet we have multiple gigabit IP transit and peering links with our subnets always advertised to a minimum of two providers.

We carefully choose providers based on route selection and reliability.

Transit Providers

• Vocus Communications
• NTT Communications
• Cogent

Peering Links

• Pipe Peering NSW
• Equinix IX
• Megaport
• CloudFlare
• Microsoft
• Apple
• Amazon (AWS)
• SoftLayer

We are available for private peering or cross connects in Equinix SY1/SY2/SY3, GlobalSwitch and Vocus Sydney DC.

Network Features

• 10 gigabit ethernet backbone operated over diverse dark fibre between our Sydney locations.
• Dual stacked network (IPv6 is available to every server).
• Redundancy from the access layer all the way through to our borders.
• Private layer 3 connectivity available between any of our dedicated or custom hosting services.
• Private VLANs per customer providing maximum isolation.
• N+1 across all critical components with cold spares on hand.

Private links are available from your office directly to your server with us in the major Australian business districts.

Server Add-ons

When you purchase a custom dedicated server from us, we allow you to configure it as if you owned it. The only restrictions on hardware are what the manufacturer puts on them.

Need more RAM? No problems we can install ram for you, you can add this to the server as you grow down the track so there is no initial upfront investment for hardware that you are not using. Contact us for more information or for a RAM upgrade.

Need better CPU? Just because we may not list CPU’s on our website does not mean we can’t offer them to you, just contact us and see what we can do for you. There is also an option to upgrade to better CPU’s later on if your website or application becomes popular. CPU upgrades are available to supported hardware.

To view the the current add-on options and pricing, add a server to your cart and customise.

Server Management

Managed dedicated server plans are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed dedicated server, Digital Pacific can configure the set up your server and help with additional support you may require.

Digital Pacific offers servers in two types.

Self-Managed Servers

Self Managed is where you install the updates and configure all aspects of the server yourself such as Firewall’s, IDS, patches and updates.

We still assist in the Initial Setup which includes (Server Provisioning):

• Troubleshooting host server network issues
• Reverse DNS set up

Any other configuration and day to day management problems or issues will be handled by the customer directly and it is not covered under some service levels. If you would like us to troubleshoot issues (not outlined above), this will be charged at $198/hr. Basically, any issue that is is not mentioned above will be charged under custom support.

Any application level issues will be quoted individually based upon the issue or task type.

Furthermore, all third party software specific support is to be obtained directly from the relevant software vendor by the customer.

Server Management & 24×7 Support

Learn More

• Initial set up.
• 24×7 Monitoring.
• cPanel installation and configuration.
• Installation/Configuration support of DNS and MySQL.
• OS rebuilds at no additional cost (re-installation of custom components will be charged additional).
• Proactive operating system updates.
• Reverse DNS set up.
• Troubleshooting network issues.
• Advice – Our Administrators are available to provide you with advice regarding any and all server related issues or questions you have. We can provide you with recommendations regarding upgrades, performance improvements and other related questions.

Exclusions:

• The cPanel licence fee is not included in the server management fee.
• Troubleshooting of issues caused by customer misconfiguration issues and non-standard changes in configuration by customer are NOT covered under this service level and will be charged under custom support at $198/hr.
• Issues that are caused by third party software issues and bugs are not covered and need to be addressed by the customer directly by the software vendors.
• Customer application/code level issues are not covered and needs to be addressed directly by customer or their developer.

Operating Systems

CentOS

CentOS is an Enterprise Linux distribution based on the freely available sources from Red Hat Enterprise Linux. CentOS is designed for people who need an enterprise class operating system without the cost or support of the prominent North American Enterprise Linux vendor.

Red Hat Enterprise Linux

Red Hat Enterprise Linux is a distribution produced by Red Hat and targeted towards the commercial market, including mainframes. Red Hat solutions have been embraced across a wide variety of industries and sectors including education, financial, government, telecommunications and healthcare. Customers can count on Red Hat expertise and support at every step from deployment to development to implementation and management. Red Hat Enterprise Linux operating system requires a subscription fee.

Debian

Debian uses the Linux kernel (the core of an operating system), but most of the basic OS tools come from the GNU project; hence the name GNU/Linux. Debian GNU/Linux provides more than a pure operating system; it comes with over 25113 packages, precompiled software bundled up in a nice format for easy installation on your machine. Debian is a freely-available open source operating system.

OpenSUSE

openSUSE is a free linux-based operating system. The openSUSE project is a worldwide community program sponsored by Novell that promotes the use of Linux everywhere. openSUSE includes some of the latest innovations from the open-source community and other projects in the openSUSE Project.

Ubuntu

Ubuntu is a computer operating system based on Debian GNU/Linux. Ubuntu is composed of free and open source software distributed under various licenses, especially the GNU General Public License (GPL). Ubuntu delivers a stable, fully supported and secure platform for hundreds of organisations worldwide. Ubuntu Server Edition is an energy efficient, low memory and disk footprint operating system that helps build server functions that respect our environment with no compromise on agility and versatility.

Windows Server

Microsoft provides a range of Windows based operating systems for us on Dedicated Servers. Unlike Linux operating systems, Windows Server require a license key that can be purchased via Digital Pacific or purchased on your own and provided for the installation on your new server.

Below is a list of Windows Server Operating Systems:

• Server 2008 R2
• Server 2012
• Server 2016
• Server 2019

Money Back Guarantee

In order to provide a confident and satisfied environment for our customers we offer a full 10 day money back guarantee. At Digital Pacific we are confident in our state of the art hardware, solid customer support and competitive prices that expectations will be met, however should any of our customers wish to cancel their Dedicated Server service within their first 10 days of use we will provide a full refund on the cost associated with the service.

*Not applicable to setup fees and custom solutions.

24×7 Support

Our dedicated support team is available to answer your questions on a 24 hour, 7 day a week basis. Get in touch with us via email, through one of our online mediums, or a phone call. Our support team offer a wealth of knowledge and can assist with all questions regarding sales, orders, billing and technical topics.

cPanel

A web based control panel platform – cPanel allows the ability to perform tasks quickly, easily and reliably. With an abundance of features and benefits available through a user friendly web interface the cPanel hosting experience has all the tools you need to run your hosting account from setting up emails to managing and monitoring your entire website. cPanel also comes with Softaculous – a system designed to easily and quickly install popular applications such as Joomla!, Drupal, WordPress, TYPO3, Moodle and much, much more. See the complete list of cPanel Softaculous applications.

Plesk

The Plesk control panel allows you to administrator your hosting with easy. You can set up new websites, reseller accounts, e-mail accounts, and DNS entries through a web-based interface. The administrator can also create client and site templates, which predetermine resource-allocation parameters for the domains or clients. Plesk has simplified the life of Sys Admins and SMBs since the early 2000’s and continues to add value across multiple cloud services. The Plesk hosting platform effectively enables application developers by providing access to a simple and more secure web infrastructure managed by web pros and hosting companies.